How much will the shoes retail for once Kickstarter is over?
The Victoria High Heel will retail at $295. For custom-fitting it will be an additional $70 service.
The Jane Autumn Flat will retail at $225. For custom-fitting it will be an additional $70 service.
They are priced this way because they are high-quality shoes that you will have in your closet for years to come. Also, check out the money saved towards the end of the Kickstarter page from not having to modify your shoes with comfort additions or spend lots of money on repairs because the shoes are well made.
Last updated: July 25, 2017 09:35
Do you charge sales tax?
We do not charge sales tax for these rewards. The price you see is the price you will pay.
Last updated: July 25, 2017 09:35
Can I get these as a gift?
Yes! We will send out a survey at the end of the campaign where you can enter the address of the person you’d like to have these sent to.
Last updated: July 25, 2017 09:35
Can I ship my order to someone else?
Yes! We will send out a survey at the end of the campaign where you can enter the address of the person you’d like to have these sent to.
Last updated: July 25, 2017 09:35
Will my email be shared with anyone else?
We will hold your info sacred and will not share with anyone.
Last updated: July 25, 2017 09:35
How long with the customization process take?
We have built in time to allow for this to happen over a matter of several weeks. If some orders require more extensive customization than others, we will let you know immediately.
Last updated: July 25, 2017 09:35
What shipping method do you use?
We ship everything DHL or UPS, depending on the location in the world. We use one of the best fulfillment centers in the nation located in Long Island.
Last updated: July 25, 2017 09:35
How can I track my order?
We will send you tracking information via email as soon as your item ships.
Last updated: July 25, 2017 09:35
If I ordered both a heel and a flat, when will the heel ship?
The heel will be ready sooner, by December 2017. The flat will be ready by Feburary 2018, so the heel will ship to you FIRST. There IS a chance however that the flat will also be ready by then. We will keep you posted and make sure to get you the quickest shipping, whatever it may be.
Last updated: July 25, 2017 09:35
How high is the heel?
The premier version of our Victoria heel stands at 3.5 inches (88.9mm) but it feels much, much lower due to our insert technology and overall design.
Last updated: July 26, 2017 18:08
What is the outside upper part of the shoe made of? Is it animal leather?
Our shoes actually use an advanced material called microfiber leather. It mimics animal collagen, but is stronger and lighter, and more sustainable to the planet. It is 100% animal-free. The type of material we have selected for this premier design is called French Calf Microfiber Leather that has been chosen for its excellent stretch and supple finish.
Last updated: July 27, 2017 09:58
Why the pointed toe?
We wanted to tackle one of the most beautiful and classic shoe designs first, and one that has given many an owner trouble in the past due to poor fit.
The way a proper pointed-toe should fit is that the point lies comfortably ABOVE the ends of the toes, so the toes have room to fit underneath. The vamp, or curved front part of the shoe, should rest comfortably across the top of your feet, and not cut into you. Underneath your foot, you should have cushioned support and a deeper toe box for added room.
Our shoes have all of this.
Please also know: We are offering a custom-fitting service FOR FREE ($70 value) to all Kickstarter backers, which means that you do not need to worry about fitting into any shoe. We are CREATING YOUR SHOES around your own unique measurements, and TO FIT YOU.
Last updated: July 27, 2017 10:54
Will you come out with a rounded-toe version?
Yes, this is in the works! The more support we receive here on Kickstarter, the more we can fulfill every part of this dream, which includes creating various options for the unique individuals who will wear and benefit from these shoes.
Last updated: July 27, 2017 10:08
If the heel is ready before the flat and you ship only the heel first, will I have to pay shipping twice?
When you buy any of the shoe rewards, you will only be charged one time for shipping. If, let’s say, you get a flat and a heel, with the flat potentially ready and shipping in February 2018 (it may be ready sooner!), and the heel ready to ship in December, 2017, we would send you the heel first with that one shipping fee built in. You would not incur an additional shipping charge for the flat that came later.
We simply offered it this way so that people wouldn’t have to wait for their shoes! If one pair was ready, we’d want you to have them :)
Last updated: July 27, 2017 19:43
Will I be able to wear this shoe with bunions?
Absolutely! That’s part of the reason why we created them, because nearly 25% of people between the ages of 18-65 years of age suffer from bunions and a staggering 67% of the those over the age of 65 have bunions.
The fact that we are offering custom-fitting, which means that we will actually get the measurement of EACH of your feet and will fit these shoes to meet YOUR specifications, means that we will be able to make room for your bunions beautifully, and comfortably.
Last updated: July 30, 2017 07:57
Can I wear these with a flat foot, or a high arch?
Yes. Because of the way the insert technology and overall design has been made, the SoftSurround System will conform to the shape of your foot, either with a flat foot or a high arch. It will give you a much more cushioned experience than any other heel or flat you’ve experienced.
Last updated: July 29, 2017 10:50
Are we getting a coupon for "$145 OFF" etc., as a reward, or the shoe itself?
The reward amount is the amount you pay for the actual shoe. The list of items the reward includes are listed below the title and amount of the reward at the top of each reward.
Last updated: August 08, 2017 09:19
When will you release more photos of the flats or the other colors?
As we move along in development, those who back the campaign will gain access to behind-the-scenes development photos and updates as they happen in real time. We hope you’ll join us and stay tuned for these updates!
Last updated: August 09, 2017 18:29
Will the custom-fit process be good for any pair of shoes I buy with you?
Yes! Once you provide your measurements to us via our free ($70 value) custom-fitting service (offered to all Kickstarter backers as a thank you for getting us started!), we will have your measurements saved in your own unique Fit Profile. We will draw from this record each time you come to us for another shoe to add to your collection.
Think of the custom-fit service on Kickstarter as an investment towards all future shoes you will own that will actually be tailored to fit you.
Last updated: August 09, 2017 18:32
What if for some reason, I do want to return the unworn shoes?
If your measurements fall within our standard sizes in the three different widths we offer, and they are returned unworn, or only worn inside and on carpeting without any marks, we will easily be able to offer a full refund within 30 days of purchase.
If however, we hand-create a customized shoe for you, we have a 100% fit guarantee where we will take your shoes back and re-make them if the fit isn’t quite as you’d like.
If for some reason, you decide the shoes simply aren’t for you, we would be able to process a partial refund or exchange the heel for a flat. We are working on a way to have the partial un-refunded amount saved in your account as a credit towards a future order of another style.
The reason why it can not be a full refund is that we do have to pay the workers who created the customized shoes for you, and we do have to pay for the materials which we use to make the shoes. As the company will be shouldering the shipping and other operational costs, we want to ensure that we have a sustainable business to serve everyone well, and for years to come! We hope you understand this mission and will find this fair.
We believe strongly in finding the perfect fit for you however, and we are dedicated to making you supremely happy. So again, we would like to fit these shoes to your feet and give you shoes that you will love.
Last updated: September 02, 2017 08:43
I'm an International Backer. Will I be buried in duty fees?
We have an incredible third party logistics center/warehouse, who ships thousands of shoes a day and many other products you would have heard of. Please know that as a company, we are absorbing the duty and tax costs to make it a seamless process for our international backers.
In addition, due to the high volume of packages that go out through our warehouse facility, we get the very best rates for shipping. Thus the $25 shipping cost for International orders is a one time charge.
Last updated: August 31, 2017 09:19
Do you ship Internationally?
YES! $17 for Canada, and $25 for the rest of the world. Shipping in the U.S. is free. For Add-Ons, there is an additional charge of $10 for Canada and $15 for the rest of the world. Don’t forget, this includes all tax/customs fees as we are taking care of this as a company to make the process more seamless for our international backers.
Last updated: September 20, 2017 09:07
What is Custom-Fitting?
Custom Fitting means we will tailor the shoe to your unique measurements. And for EACH foot because 60% of us have two differently sized feet.
Therefore, you do not need to try and fit into our shoes. We will modify the shoe so that it FITS YOU.
How this works is that we will soon be sharing a smartphone app and Fit Profile to get your unique foot profile and measurements. Once we get this from you, we will custom-fit the shoe to you.
Last updated: September 20, 2017 17:57
What is your return or exchange policy?
We have a 100% fit guarantee policy. We will exchange your shoes to find a better fit until we get the fit right, and your feet are happy! Again, because we are offering the Custom Fit process, we will have your measurements. We are custom-fitting our shoes to your feet, and the unique individual that you are. If your measurements fall within our standard sizes in the three different widths we offer, and they are returned unworn, or only worn inside and on carpeting without any marks, we will easily be able to offer a full refund within 30 days of purchase. If however, we hand-create a customized shoe for you, we have a 100% fit guarantee where we will take your shoes back and re-make them if the fit isn’t quite as you’d like. If for some reason, you decide the shoes simply aren’t for you, we would be able to process a partial refund or exchange the heel for a flat. We are working on a way to have the partial un-refunded amount saved in your account as a credit towards a future order of another style. A full refund is not possible because we pay teams of people to make the shoes, custom-fit them for you, and pay for the materials to make the shoes. As the company will be shouldering the return shipping and other operational costs, we want to ensure that we have a sustainable business to serve everyone well, and for years to come! We hope you understand this mission and will find this fair. We believe strongly in finding the perfect fit for you however, and we are dedicated to making you supremely happy. So again, we would like to fit these shoes to your feet and give you shoes that you will love.
Last updated: September 20, 2017 18:01
When will I give my measurements so the shoes can be custom-fit?
We will be in touch about this once we have these next steps. It will be an easy process, and you will only have to do it one time in order for your measurements to be saved with us for any future shoes that will be worn with love.
Last updated: September 20, 2017 18:04
My survey is asking me to pay for my shoes again — why?
If you’re being asked to pay for your shoes again, there may have been an add-on pair added to your order by mistake. After you answer your survey questions about your color and sizing preferences, your shoes are automatically applied to your order based on how you’ve answered. There’s no need to select anything in the add-ons section unless you’d like to buy additional shoes. To edit your add-ons, click on “Edit Add-ons” from your confirmation page to remove any items added by accident. You can also edit your add-ons directly at this url: https://asny.backerkit.com/backer/addons
Last updated: October 23, 2017 09:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.